Refund & Cancellation Policy

1. Deposits

Deposits are collected to reserve project dates, coordinate labour, and secure materials required for the project.

Unless otherwise agreed to in writing:

• Deposits are generally non-refundable once materials have been purchased or scheduling commitments have been made.

• If the Client cancels before materials are purchased and before scheduling is confirmed, a partial or full refund may be considered at our discretion, less any expenses already incurred.

• If work has already commenced, the deposit will be applied toward labour, materials, and any project-related costs incurred up to that point.

2. Client Cancellations

If a confirmed project is cancelled by the Client, any potential refund will depend on the stage of the project at the time of cancellation.

Refund Considerations

• Before materials are purchased and before scheduling is reserved: a full or partial refund may be available.

• After materials are purchased or scheduling has been reserved: refunds may be reduced or unavailable.

• After work has begun: refunds are not provided for completed labour, used materials, or non-recoverable costs.

The Client remains responsible for payment of:

• materials already purchased for the project

• labour already completed

• non-refundable supplier charges

• any other reasonable expenses directly related to the project

3. Completed Services

Once services have been substantially completed, refunds are generally not available.

If the Client has concerns regarding workmanship, Sinan Renovation must be provided with a reasonable opportunity to inspect the issue and, where appropriate, correct any deficiencies covered under our workmanship warranty before any refund request will be considered.

4. Workmanship Concerns

If an issue arises directly from our workmanship, we may choose, at our discretion, to:

• repair the affected area

• provide touch-ups

• redo the affected portion of the work

• offer a partial refund where appropriate

Refunds or corrective work will not apply to issues resulting from:

• normal wear and tear

• moisture, leaks, humidity, water damage, or structural movement

• pre-existing surface conditions or defects

• client-supplied materials

• colour selections approved by the Client

• manufacturer or product defects

• damage caused by third parties after completion

5. Materials

Paint, coatings, fixtures, and other materials ordered specifically for a Client’s project are generally non-refundable, especially when:

• the materials are custom ordered, custom tinted, or special order items

• suppliers do not accept returns

• the materials have been opened, delivered, installed, or used

Any refundable amount, if applicable, will be limited to the amount recoverable from the supplier.

6. Delays & Rescheduling

If a project is postponed or rescheduled, deposits may be retained and applied to the revised project date.

If the Client repeatedly delays the project or fails to provide reasonable access within an appropriate timeframe, Sinan Renovation may treat the project as cancelled and apply the deposit toward scheduling losses, administrative time, and other related costs.

7. Refund Processing

Any approved refund will generally be issued using the original payment method whenever possible. Processing times may vary depending on the payment provider or financial institution.

8. Consumer Rights

Nothing in this Refund & Cancellation Policy limits any rights a Client may have under applicable consumer protection laws.

In Ontario, businesses are generally not required to provide refunds simply because a customer changes their mind unless stated in the contract or required by law.

For certain home renovation or repair agreements signed in the consumer’s home, Ontario law may provide a 10-day cooling-off period. If work begins during that period, the contractor may still be entitled to reasonable compensation for labour, services, and materials already provided.

Contact Information

If you have any questions regarding this Refund & Cancellation Policy or would like to request a review of a payment dispute, please contact:

Sinan Renovation
274 Treasure Rd, Maple.
Canada, Ontario L6A 3K8
Phone: +1 (437) 450-4913
Email: info@sinanrenovation.ca